Kunde ist König, aber nicht Gott! (Kosenitzky)

What would it be like if you were able to behave correctly towards your customers in every situation? If you not only act in the interests of your customer, but also in your own interests? If you are able to build good and successful customer relationships that last?
Then you are invited to take the first step.
"Customer is king, but not God" combines the essentials of customer service and communication in a clear and easy-to-understand way. Basic knowledge of communication is described and put to the test in exemplary everyday stories, some of which are true. What works and what doesn't. You will learn about the pitfalls of communication, the dangers involved and what you can do to nip these dangers in the bud and provide sustainable customer service.

www.fabiankosenitzky.com

Reading sample

Customer is king, but not God!, How to do customer service right, Fabian Kosenitzky, paperback, 155 pages, €16.00